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CloudGG Frequently Asked Questions

The FAQs in the Help tab of the CloudGG portal contain helpful, up-to-date information about managing your CloudGG account and GeForce NOW Powered by CloudGG membership. If the answer to your questions isn’t featured in the FAQs, you can also submit a query to our support team from this page.

For FAQs relating to the GeForce NOW client and supported games, please head to the Community Forum.

Community Forum & Discord

If you are experiencing a technical issue within the GeForce NOW client, log in to your CloudGG account and head to the Community Forum to connect with other players and the CloudGG team.

If you’d like to chat with other Aussie and Kiwi cloud gamers and stay up to date with the latest CloudGG news, you can also join the official GeForce NOW Powered by CloudGG Discord.

Account Recovery

If you cannot access GeForce NOW Powered by CloudGG or the CloudGG portal because you have forgotten your password, you can reset your password here.

If you are still unable to access your account after resetting your password, please contact our support team directly at support@cloud.gg

Media Enquiries

For all media enquiries, please contact media@cloud.gg