FREQUENTLY
ASKED QUESTIONS

The FAQs below provide helpful information about GeForce NOW Powered by Pentanet, Supported Games, Compatible Devices, and recommended System and Network Requirements.

GeForce NOW (GFN) is NVIDIA's cloud-based game streaming service, delivering real-time gameplay straight from the cloud to your laptop, desktop, Mac, SHIELD TV, Android device or iPhone and iPad.

With GFN, you can instantly transform nearly any laptop, desktop, Mac, SHIELD TV, Android device, iPhone, or iPad into the PC gaming rig you've always dreamed of. Experience instant loading, ray-traced graphics and smooth FPS even when playing the most demanding games.

Connect to your store accounts and stream your own library of games, or play your favourite free-to-play games. With cloud saves for supported games, you can pick up your game where you left off, on any supported device, wherever you are.

In January 2021, NVIDIA announced a formal Alliance agreement with Pentanet, one of the fastest growing internet service providers in Australia.

NVIDIA's GeForce NOW Alliance is a partnership of telecommunications providers using optimised NVIDIA RTX Servers to expand and improve the cloud gaming experience globally.

Read the full announcement from NVIDIA here.

The CloudGG portal is where you manage your GeForce NOW Powered by Pentanet Subscription. Inside the portal, you can update your account information and password, customise your player profile, manage your subscription and billing, take part in competitions, and level up by completing Quests that help improve GeForce NOW.

To redeem a promotional code for GeForce NOW Powered by Pentanet, you must have an active CloudGG account.

Once you are logged in to the CloudGG Portal, follow the below steps to redeem your code:

  • Click on the “Promotions” tab at the top left of the screen on desktop, or from within the main menu on mobile.
  • Enter your promotion code into the field provided, taking care to enter it correctly.
  • Press the orange “Claim” button.

A message will display, notifying you that your valid promotion code has been activated. If your code is valid but is failing to activate, please reach out to [email protected] so that we can investigate and redeem your offer manually.

Yes, you need to own or purchase a game from one of the supported game stores before playing it on GeForce NOW.

The service also supports over 100 of the most popular free-to-play games like League of Legends, Apex Legends and more. When live, new games will be added to the service every week too, look out for “This Week on GFN” on our socials. See all supported games here.

GeForce NOW is a BYOG - bring your own games - service. It connects to your previously purchased/owned digital PC game stores so you can stream your own library of games.

Search our Games page to find your library of games, or look for new ones including many of the latest releases and top free-to-play games. (You must already own or purchase titles to play them on GeForce NOW.)

No. All driver and games updates are automatically managed by NVIDIA.

Yes, NVIDIA stores your saved games on the GeForce NOW servers using your NVIDIA Account and also syncs your saved games to your digital store account so that your progress and achievements will be synchronised with other gaming PCs.

Note: You must have the cloud sync enabled on each game and digital stores for cloud saves to work.

WINDOWS PC

A 64-bit version of Windows 7, or newer, is required. Please note we do not support 32-bit versions of Windows.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60fps and 25 Mbps for 1080p at 60fps.

You'll need to use a hardwired Ethernet connection or 5GHz wireless router.

KEYBOARDS AND MICE

Most built-in or USB keyboards work fine.

We recommend a USB gaming mouse for PC and Mac.

GAMEPADS
  • SHIELD controller (wired or wireless mode)
  • Sony DualShock 4 controllers (USB wired and Bluetooth)
  • Sony PS5TM DualSenseTM(USB wired Bluetooth)
  • Logitech Gamepad F310/F510/F710
    • Note: you must change the controller to work in (Direct input mode)
    • Note: The nano-receiver must be connected to a USB port that delivers enough power, such as a powered USB hub or an iMac/MacBook USB port.
  • Microsoft Xbox 360 and Xbox One controllers (USB wired)
  • Microsoft Xbox Series X controllers (requires Windows 10 1909)
PC HARDWARE REQUIREMENTS
  • Dual core x86-64 CPU with 2.0GHz or faster
  • 4GB of system memory
  • GPU that at least supports DirectX 11

A device running on MacOS 10.11 or later is recommended. Current users of MacOS 10.10 can check out this article for more information.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60fps and 25 Mbps for 1080p at 60fps.

You'll need to use a hardwired Ethernet connection or 5GHz wireless router.

If your MacBook or notebook doesn't have an Ethernet port, you may need to use an Ethernet adapter. You may check out this article for the list of tested adapters.

KEYBOARDS AND MICE

Most built-in or USB keyboards work fine.

We recommend a USB gaming mouse for PC and Mac. Mac users should look for a dedicated gaming mouse as the Apple Magic Mouse doesn't have dedicated left/right buttons and a scroll wheel, which are usually needed for games. Logitech and Razer offer many different options.

GAMEPADS
  • Sony DualShock 4 controllers (USB wired and Bluetooth)
  • Logitech Gamepad F310/F510/F710
    • Note: you must change the controller to work in (Direct input mode)
    • Note: The nano-receiver must be connected to a USB port that delivers enough power, such as a powered USB hub or an iMac/MacBook USB port.
  • Microsoft Xbox 360 and Xbox One controllers (USB wired)
HARDWARE REQUIREMENTS

NVIDIA has tested and verified that the following Macs have sufficient video decoding performance to stream GeForce NOW.

  • iMac 20” Late 2009 and newer
  • iMac 21.5” Late 2009 and newer
  • iMac 27” Late 2012 and newer
  • MacBook 2008 and newer
  • MacBook Retina Mid 2017 and newer
  • MacBook Air 11” Early 2015 and newer
  • MacBook Air 13” Late 2008 and newer
  • MacBook Pro 13” Early 2015 and newer
  • MacBook Pro 15” Late 2008 and newer
  • MacBook Pro 17” 2009 and newer
  • Mac Pro Late 2013 and newer

An Android phone or tablet with 1GB of available memory, Android 5.0 (L) or later, and OpenGL ES3.1 support or higher.

A gamepad including:

  • SHIELD Controller (2017)
  • Razer Kishi
  • Razer Raiju Mobile
  • Razer Junglecat
  • Steelseries XL
  • Steelseries Stratus Duo
  • Sony DualShock 4 for PlayStation 4 USB wired gamepad with optional gamepad clip to attach to your phone. If you are connecting the gamepad using USB, you need to use a USB on to go (OTG) cable to connect the gamepad to the phone.
  • Xbox 360 wired gamepad with optional gamepad clip to attach to your phone. You need to use a USB on to go (OTG) cable to connect the gamepad to the phone.
  • Xbox One Bluetooth wireless gamepad with optional gamepad clip to attach to your phone

The app does have an onscreen virtual gamepad, but we do not recommend it for long term gameplay.

You must own a supported game from a digital store such as Steam, Uplay, or Epic.

CHROME BROWSER

Chrome browser 77.x or later.

KEYBOARDS AND MICE

A USB wired or Bluetooth keyboard and mouse are recommended over using a trackpad.

GAMEPADS
  • Microsoft Xbox 360 and Xbox One wired and Xbox One S Bluetooth
  • Microsoft Xbox Series X controllers
  • Sony DualShock 4 for PlayStation 4 (USB wired and Bluetooth)
  • Sony PS5TM DualSenseTM(USB wired Bluetooth)
  • Logitech Gamepad F710 (must be in DirectInput mode)
INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60fps and 25Mbps for 1080p at 60fps.

HARDWARE REQUIREMENTS

iPHONE AND iPAD

An iPhone with iOS 14.3 or later. An iPad with iPadOS 14.3 or later. You can find a list of compatible devices on Apple's website.

GAMEPADS
  • Razer Kishi. for iPhone
  • Rotor Riot Controller
  • SteelSeries Nimbus
  • Gamevice
  • Sony DualShock 4 for PlayStation 4 (USB wired and Bluetooth)
  • Microsoft Xbox One Wireless (Bluetooth) Controller
  • Microsoft Xbox One Elite Series 2 Controller
KEYBOARDS AND MICE

You can use a keyboard or mouse for navigating game menus only for typing in usernames and passwords but a gamepad is strongly recommended for gameplay. Keyboard and mouse is not recommended for gameplay due to limitations in Safari.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60fps and 25Mbps for 1080p at 60fps.

HARDWARE REQUIREMENTS

Chromecast with Google TV, 2021 Sony TVs, and more.

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