FREQUENTLY
ASKED QUESTIONS

The FAQs below provide helpful information about GeForce NOW Powered by Pentanet, Supported Games, Compatible Devices, and recommended System and Network Requirements.

GeForce NOW (GFN) is NVIDIA's cloud-based game streaming service, delivering real-time gameplay straight from the cloud to your laptop, desktop, Mac, SHIELD TV, Android device or iPhone and iPad.

With GFN, you can instantly transform nearly any laptop, desktop, Mac, SHIELD TV, Android device, iPhone, or iPad into the PC gaming rig you've always dreamed of. Experience instant loading, ray-traced graphics and smooth FPS even when playing the most demanding games.

Connect to your store accounts and stream your own library of games, or play your favourite free-to-play games. With cloud saves for supported games, you can pick up your game where you left off, on any supported device, wherever you are.

In January 2021, NVIDIA announced a formal Alliance agreement with Pentanet, one of the fastest growing internet service providers in Australia.

NVIDIA's GeForce NOW Alliance is a partnership of telecommunications providers using optimised NVIDIA RTX Servers to expand and improve the cloud gaming experience globally.

Read the full announcement from NVIDIA here.

The CloudGG portal is where you manage your GeForce NOW Powered by Pentanet membership.

Inside the portal, you can update your account information and password, customise your player profile, change your membership plan, take part in competitions, and level up by completing Quests that help improve GeForce NOW Powered by Pentanet.

New GeForce NOW Powered by Pentanet members can redeem their promo code in the Membership section of the CloudGG signup process.

If you are an existing member, log in to the CloudGG portal and follow the steps below to redeem your promo code:

  • Access the Promotions tab at the top left of the screen on desktop or within the main menu on mobile
  • Enter your promo code into the field provided, taking care to enter it correctly
  • Click the orange Redeem button

A message will display to confirm that your promotion code has been redeemed successfully. If your code is valid but fails to activate, please reach out to [email protected] so that we may investigate and redeem your offer manually.

Please note that a promo code is different from a referral code. To enter a referral code, access the Referrals tab at the top left of the screen on desktop or within the main menu on mobile. New members intending to enter a referral code must do so within 12 hours of creating their CloudGG account.

Yes. A Trial GeForce NOW Powered by Pentanet membership comes free with all CloudGG accounts allowing you to try the service with 30-minute play sessions, before upgrading to a paid membership plan to enjoy shorter queue times and longer play sessions.

Register your free CloudGG account at my.cloud.gg to start playing.

Trial membership is for those wanting to try a limited version of GeForce NOW Powered by Pentanet before upgrading. Trial play sessions are limited to 30-minutes and Trial members are given No Queue Priority, meaning they may experience queue times when trying to access GeForce NOW.

Basic is for those looking to game in short sessions, perfect for battle royales. Basic play sessions are limited to 1-hour, increased from the 30-minute play sessions available to Trial members. Basic members get Low Queue Priority, putting them ahead of Trial members but behind Casual and Priority members.

Casual membership is for gamers chasing serious session times, perfect for RPGs and adventure games. Casual members enjoy extended 3-hour play sessions, increased from the 1-hour sessions available to Basic members, and get Medium Queue Priority, meaning only Priority members are placed ahead of them.

Priority membership is for hardcore gamers who want to experience the true power of GeForce NOW! Perfect for MMOs and grinding the ladder. Priority members enjoy uninterrupted 6-hour play sessions, and have Top Queue Priority, meaning they skip right to the front of the queue. Best of all Priority members get NVIDIA RTX Technologies Enabled. NVIDIA's RTX platform includes dedicated RT Cores for ray tracing and Tensor Cores for AI that enable groundbreaking graphical technologies at breakthrough speeds. Experience today's biggest blockbusters like never before with RTX turned On.

GeForce NOW Powered by Pentanet allows you to stream games at up to 1080p resolution and 60 frames per second depending on the game you're playing and the quality of your internet connection.

All games on GeForce NOW have the best possible graphics settings automatically applied at startup. These settings are generated by NVIDIA to deliver the best quality and performance based on your internet speed and the visual complexity of the game you're streaming. We do not recommend changing in-game graphics settings while streaming games with GeForce NOW Powered by Pentanet as doing so will likely have negative impacts on your gameplay experience.

A countdown timer will appear at the top of your gameplay window during the final ten minutes of your play session, giving you plenty of time to save your game and launch a new session if you would like to continue playing. If the timer reaches zero before you exit your play session, the session will end automatically and you will be required to launch a new session to continue playing your game.

If you are experiencing a technical issue within the GeForce NOW client, log in to CloudGG and head to the Community Forum to connect with other players and GeForce NOW developers. If your question hasn't already been answered in the forum, the GeForce NOW developers and our team of Community Champions are sure to be able to help.

Founders Pricing was a special lifetime offer we made available to those who used Priority during the Founders Era of GeForce NOW Powered by Pentanet. If you were one of these brave pioneers, congratulations! You’ve locked in a great price for the lifetime of your membership. It’s worth noting if you downgrade to a different membership plan, Founders Pricing will no longer be available to you.

Yes, you need to own or purchase a game from one of the supported game stores before playing it on GeForce NOW.

TThe service also supports over 100 of the most popular free-to-play games like League of Legends, Apex Legends and Fortnite. New games are added to the service every week, with a full list included in our weekly “This Week on GFN” blog. You can see a full list of games supported on GeForce NOW Powered by Pentanet here.

GeForce NOW is a BYOG - bring your own games - service. It connects to your previously purchased/owned digital PC game stores so you can stream your own library of games.

Search our Games page to find your library of games, or look for new ones including many of the latest releases and top free-to-play games. (You must already own or purchase titles to play them on GeForce NOW.)

No. All driver and games updates are automatically managed by NVIDIA.

Yes, your saved game data is stored on the GeForce NOW servers and automatically syncs with your digital store accounts. This means that your progress and achievements will be synchronised across all devices.

Please note that you must have cloud sync enabled in your digital store account settings for cloud saves to synchronise across devices.

WINDOWS PC

A 64-bit version of Windows 7, or newer, is required. We recommend using the latest version of Windows 10 Anniversary update. We do not support 32-bit versions of Windows.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60 FPS and 25Mbps for 1080p at 60 FPS. We also require less than 80ms latency from an NVIDIA data center. However, for the best experience, we recommend less than 40ms.

Please read this knowledge base article on how to test your network.

KEYBOARDS AND MICE

Most built-in or USB keyboards work fine.

We recommend a USB gaming mouse for PC and Mac. Logitech and Razer offer many different options.

MONITORS

Most monitors work fine for all membership types.

GAMEPADS

  • NVIDIA SHIELD controller connected wirelessly or using wired USB
  • All Microsoft Xbox Wireless controllers using Xbox Wireless Adapter, Bluetooth, or USB
  • Microsoft Xbox 360 connected wireless using a USB adapter or USB
  • Sony PS5 DualSense connected using Bluetooth or USB
  • Sony DualShock 4 connected using Bluetooth or USB
  • Logitech Gamepad F310/F510/F710
    • Note: you must change the controller to work in (Direct input mode)
    • Note: The nano-receiver must be connected to a USB port that delivers enough power, such as a powered USB hub or an iMac/MacBook USB port.
  • Steelseries Stratus+
  • Steelseries Stratus Duo
  • Razer Raiju
  • Razer Wolverine
  • MOGA XP5-A Plus

Additional gamepads may work with GeForce NOW. Some require additional drivers and/or software updates to properly function.

PC HARDWARE REQUIREMENTS

  • Dual core x86-64 CPU with 2.0GHz or faster
  • 4GB of system memory
  • GPU that at least supports DirectX 11
    • NVIDIA GeForce 600 series or newer
    • AMD Radeon HD 3000 series or newer
    • Intel HD Graphics 2000 series or newer

MACOS

Your macOS must be 10.11 or higher.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60 FPS and 25Mbps for 1080p at 60 FPS. We also require less than 80ms latency from an NVIDIA data center. However, for the best experience, we recommend less than 40ms. Please read this knowledge base article on how to test your network.

If your MacBook or notebook doesn’t have an Ethernet port, you may need to use an Ethernet adapter. Please see this knowledge base article for a list of tested adapters.

KEYBOARDS AND MICE

Most built-in or USB keyboards work fine.

We recommend a USB gaming mouse for PC and Mac. Mac users should look for a dedicated gaming mouse as the Apple Magic Mouse doesn't have dedicated left/right buttons and a scroll wheel, which are usually needed for games. Logitech and Razer offer many different options.

MONITORS

Most monitors work fine for all membership types.

GAMEPADS

  • All Microsoft Xbox Wireless controllers connected using Bluetooth or USB
  • Microsoft Xbox 360 connected using USB
  • Sony PS5 DualSense connected using Bluetooth or USB
  • Sony DualShock 4 controllers (USB wired and Bluetooth)
  • Logitech Gamepad F310/F510/F710
    • Note: you must change the controller to work in (Direct input mode)
    • Note: The nano-receiver must be connected to a USB port that delivers enough power, such as a powered USB hub or an iMac/MacBook USB port.
  • SteelSeries Nimbus/Nimbus+

Additional gamepads may work with GeForce NOW. Some require additional drivers and/or software updates to properly function.

MAC HARDWARE REQUIREMENTS

Any Mac system introduced in 2009 or later, up to 1080p 60 FPS streaming.

SHIELD

NVIDIA SHIELD TV

TV REQUIREMENTS

Any TV with HDMI will work fine for most membership types.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60 FPS and 25Mbps for 1080p at 60 FPS. We also require less than 80ms latency from an NVIDIA data center. However, for the best experience, we recommend less than 40ms. Please read this knowledge base article on how to test your network.

KEYBOARDS AND MICE

Most built-in or USB keyboards work fine.

We recommend a USB gaming mouse. Logitech and Razer offer many different options.

GAMEPADS

  • NVIDIA SHIELD controller connected wirelessly or using wired USB
  • All Microsoft Xbox Wireless controllers connected using Bluetooth or USB
  • Microsoft Xbox 360 connected using USB
  • Sony PS5 DualSense connected using Bluetooth or USB
  • Sony DualShock 4 controllers (USB wired and Bluetooth)
  • Logitech Gamepad F310/F510/F710
    • Note: you must change the controller to work in (Direct input mode)
    • Note: The nano-receiver must be connected to a USB port that delivers enough power, such as a powered USB hub or an iMac/MacBook USB port.

Additional gamepads may work with GeForce NOW. Some require additional drivers and/or software updates to properly function.

AUDIO SUPPORT

We support 2-channel stereo for Free Memberships. Priority memberships support stereo and 5.1 surround.

HARDWARE REQUIREMENTS

An Android phone, or tablet, with 1GB of available memory, Android 5.0 (L) or later, and OpenGL ES2.0 support or higher.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60 FPS, and 25Mbps for 1080p at 60 FPS. We also require less than 80ms latency from an NVIDIA data center. However, for the best experience, we recommend less than 40ms. Please read our knowledge base article on how to test your network.

GAMEPADS

A gamepad including:

  • NVIDIA SHIELD controller connected wirelessly or using USB
  • All Microsoft Xbox Wireless controllers using Bluetooth or USB
  • Microsoft Xbox 360 connected using USB
  • Sony PS5 DualSense connected using Bluetooth or USB
  • Sony DualShock 4 connected using Bluetooth or USB
  • Logitech Gamepad F310/F510/F710
    • Note: you must change the controller to work in (Direct input mode)
    • Note: The nano-receiver must be connected to a USB port that delivers enough power, such as a powered USB hub or an iMac/MacBook USB port.
  • Razer Kishi for Android
  • Razer Raiju Mobile
  • Razer Junglecat
  • Steelseries Stratus+
  • Steelseries Stratus Duo
  • Glap
  • MOGA XP5-A Plus

Additional gamepads may work with GeForce NOW. Some require additional drivers and/or software updates to properly function.

We also recommend using gamepad clips to attach a Microsoft or Sony gamepad to your phone. If you are connecting your gamepad using USB, you need to use a USB on-the-go (OTG) cable to connect the gamepad to the phone, which can be purchased on Amazon.

The app does have an onscreen virtual gamepad, but we do not recommend it for long-term gameplay.

BROWSER

Chrome browser 77.x or later for macOS, Windows, or Chrome OS. Beta support for Edge Browser 91.xx or later for Windows.

KEYBOARDS AND MICE

Most built-in or USB keyboards work fine.

We recommend a USB gaming mouse. Logitech and Razer offer many different options.

GAMEPADS

  • NVIDIA SHIELD controller connected wirelessly or using USB
  • All Microsoft Xbox Wireless controllers using Xbox Wireless Adapter (Windows only), Bluetooth, or USB
  • Microsoft Xbox 360 connected wirelessly using a USB adapter (Windows or Chromebook) or using USB
  • Sony PS5 DualSense connected using Bluetooth or USB
  • Sony DualShock 4 connected using Bluetooth or USB
  • Logitech Gamepad F310/F510/F710
    • Note: you must change the controller to work in (Direct input mode)
    • Note: The nano-receiver must be connected to a USB port that delivers enough power, such as a powered USB hub or an iMac/MacBook USB port.

Additional gamepads may work with GeForce NOW. Some require additional drivers and/or software updates to properly function.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60 FPS, and 25Mbps for 1080p at 60 FPS. We also require less than 80ms latency from an NVIDIA data center. However, for the best experience, we recommend less than 40ms.

Please read this knowledge base article on how to test your network.

HARDWARE REQUIREMENTS

iPHONE AND iPAD

An iPhone with iOS 14.3 or later. An iPad with iPadOS 14.3 or later. We recommend upgrading to iOS 14.5 or later, which has better support for Microsoft and Sony gamepads. You can find a list of compatible devices on Apple’s website.

GAMEPADS

Additional gamepads may work with GeForce NOW. Some require additional drivers and/or software updates to properly function.

The app does have an onscreen virtual gamepad, but we do not recommend it for long-term gameplay.

We also recommend using gamepad clips to attach Microsoft or Sony gamepad to your iPhone.

KEYBOARDS AND MICE

You can use a keyboard or mouse only for navigating game menus to type usernames and passwords. However, keyboard and mouse is not recommended for gameplay due to limitations in Safari and may not work at all.

You will need to use a gamepad to play games on your iPhone or iPad.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60 FPS, and 25Mbps for 1080p at 60 FPS. We also require less than 80ms latency from an NVIDIA data center. However, for the best experience, we recommend less than 40ms.

Please read this knowledge base article on how to test your network.

HARDWARE REQUIREMENTS

An Android TV Android 5.0 (L) or later, and OpenGL ES2.0 support or higher. Chromecast with Google TV, 2021.

GAMEPADS

  • NVIDIA SHIELD controller connected wirelessly or using USB
  • All Microsoft Xbox Wireless controllers using Bluetooth
  • Microsoft Xbox 360 connected using USB
  • Sony PS5 DualSense connected using Bluetooth
  • Sony DualShock 4 connected using Bluetooth
  • Logitech Gamepad F310/F510/F710
    • Note: you must change the controller to work in (Direct input mode)
    • Note: The nano-receiver must be connected to a USB port that delivers enough power, such as a powered USB hub or an iMac/MacBook USB port.

Additional gamepads may work with GeForce NOW. Some require additional drivers and/or software updates to properly function.

TV REQUIREMENTS

Any TV with HDMI.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60 FPS, and 25Mbps for 1080p at 60 FPS. We also require less than 80ms latency from an NVIDIA data center. However, for the best experience, we recommend less than 40ms.

Please read this knowledge base article on how to test your network.

AUDIO SUPPORT

We support 2-channel stereo for Free Memberships. Priority memberships support stereo and 5.1 surround.

TV REQUIREMENTS

2021 LG TVs with the latest webOS firmware and LG TV browser updates.

GAMEPADS

  • NVIDIA SHIELD controller connected wirelessly or using USB
  • All Microsoft Xbox Wireless controllers using Bluetooth
  • Microsoft Xbox 360 connected using USB
  • Sony PS5 DualSense connected using Bluetooth
  • Sony DualShock 4 connected using Bluetooth
  • Logitech Gamepad F310/F510/F710
    • Note: you must change the controller to work in (Direct input mode)
    • Note: The nano-receiver must be connected to a USB port that delivers enough power, such as a powered USB hub or an iMac/MacBook USB port.

Additional gamepads may work with GeForce NOW. Some require additional drivers and/or software updates to properly function.

KEYBOARDS AND MICE

You can only use a physical keyboard and mouse to navigate the app. You must use a supported gamepad to play games on LG TVs.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60 FPS, and 25Mbps for 1080p at 60 FPS. We also require less than 80ms latency from an NVIDIA data center. However, for the best experience, we recommend less than 40ms.

Please read this knowledge base article on how to test your network.

We also recommend a hardwired Ethernet connection, or a 5GHz wireless router. 2.4GHz Wi-Fi is not recommended for using GeForce NOW.

AUDIO SUPPORT

We support 2-channel stereo on LG TVs.

You can cancel your paid membership plan by deleting the connected payment method, or by following the prompts in the My Membership tab of the CloudGG portal.

Any amount paid in advance for a membership plan is not refunded upon cancellation. Your membership plan will remain active until it is due for renewal, at which point it will be cancelled. After your paid membership plan is cancelled, your account will revert to a free Trial membership.

As specified in the GeForce NOW Powered by Pentanet Terms of Use, paid GeForce NOW Powered by Pentanet membership plans are non-refundable.

We suggest that CloudGG users who are concerned about the quality of their internet should take advantage of the free Trial membership and test GeForce NOW Powered by Pentanet on their network before upgrading to a paid membership plan.

An internet connection and physical hardware is required to use GeForce NOW Powered by Pentanet and it is the responsibility of members to ensure that their devices and network meet the minimum system and connectivity requirements to use the service. An internet connection of at least 15Mbps is recommended for streaming 720p resolution gameplay at 60 frames per second, and at least 25Mbps for streaming 1080p resolution gameplay at 60 frames per second.

A Credit Card is required to purchase a paid GeForce NOW Powered by Pentanet membership plan. We accept most major credit cards available in Australia, including American Express, but some payment types will incur additional fees or surcharges as outlined below:

  • each transaction using a domestic American Express card will incur a card fee of $0.10 and a card surcharge of 1.75% of the transaction amount.
  • each international card transaction will be processed in AUD and will incur:
    • a card fee of $0.30;
    • card surcharge of 1.75% of the transaction amount; and
    • a foreign conversion fee of 2.00% of the transaction amount.

If you would like to upgrade your membership plan, head to the Membership tab of the CloudGG Portal and select your desired plan. It will activate as soon as you’ve paid the difference between your current plan and the new one.

If you would like to downgrade your membership plan, head to the My Membership tab of the CloudGG Portal to cancel your active membership plan, then wait until it expires. Once it has, select and activate your desired membership plan.

Android:

Download the NVIDIA GeForce NOW app from the Google Play store.

iOS Safari:

Open Safari on your iPhone or iPad, then head to play.geforcenow.com and follow the instructions to create a home screen shortcut.

When using the GeForce NOW Powered by Pentanet Android app, Fortnite runs in PC performance mode to optimize streaming quality on phones. This mode allows for a significantly smoother gameplay experience, and the ability to maintain higher frame rates.

Fortnite: Save the World is unavailable when playing in PC Performance mode, but Fortnite Creative mode can be accessed by pressing ‘Select Game Mode’ in the Menu.

Epic Account linking enables single sign-on for Fortnite, which lets you play the game without having to log in to your Epic Games Account every time you launch a new Fortnite session on GeForce NOW Powered by Pentanet.

To link your Epic Games Account, open the GeForce NOW app and link your account in Settings.

Nothing! You’ll be able to continue playing with touch controls the same as during the beta period. Look for a special thank you offer for joining the closed beta in your email.

Click here to sign up for a free CloudGG account and become a GeForce NOW Powered by Pentanet member.

Yes, Bluetooth gamepads are supported. Some recommended gamepads can be found in our list of Recommended Devices.

Yes it is. Android users playing Fortnite on GeForce NOW Powered by Pentanet will have access to on-screen touch controls and related game menus when playing through the GeForce NOW Powered by Pentanet Android app.

Please see FAQ 'Why is Fortnite different on my phone compared to other devices supported by GeForce NOW like my PC, Mac, or Chromebook?' to learn more.

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