FREQUENTLY
ASKED QUESTIONS

The FAQs below provide helpful information about GeForce NOW Powered by Pentanet, Supported Games, Compatible Devices, and recommended System and Network Requirements.

GeForce NOW (GFN) is NVIDIA's cloud-based game streaming service, delivering real-time gameplay straight from the cloud to your laptop, desktop, Mac, SHIELD TV, Android device or iPhone and iPad.

With GFN, you can instantly transform nearly any laptop, desktop, Mac, SHIELD TV, Android device, iPhone, or iPad into the PC gaming rig you've always dreamed of. Experience instant loading, ray-traced graphics and smooth FPS even when playing the most demanding games.

Connect to your store accounts and stream your own library of games, or play your favourite free-to-play games. With cloud saves for supported games, you can pick up your game where you left off, on any supported device, wherever you are.

In January 2021, NVIDIA announced a formal Alliance agreement with Pentanet, one of the fastest growing internet service providers in Australia.

NVIDIA's GeForce NOW Alliance is a partnership of telecommunications providers using optimised NVIDIA RTX Servers to expand and improve the cloud gaming experience globally.

Read the full announcement from NVIDIA here.

The CloudGG portal is where you manage your GeForce NOW Powered by Pentanet Subscription. Inside the portal, you can update your account information and password, customise your player profile, manage your subscription and billing, take part in competitions, and level up by completing Quests that help improve GeForce NOW.

You must have an active CloudGG account to redeem a promotion code for GeForce NOW Powered by Pentanet.

Once you are logged in to the CloudGG portal, follow the steps below to redeem your code:

  • Click on the Promotions tab at the top left of the screen on desktop, or from within the main menu on mobile.
  • Enter your promotion code into the field provided, taking care to enter it correctly.
  • Press the orange Claim button.

A message will display notifying you that your promotion code has been activated. If your code is valid but is failing to activate, please reach out to [email protected] so that we can investigate and redeem your offer manually.

Yes. A Basic subscription comes free with all CloudGG accounts and includes unlimited access to 1-hour GeForce NOW Powered by Pentanet play sessions.

Register your free CloudGG account at my.cloud.gg to start playing.

Basic subscriptions are for those wanting to try a limited version of GeForce NOW Powered by Pentanet before upgrading. Basic Play Sessions are limited to 1-hour and Basic subscribers may experience queue times when trying to access GeForce NOW during peak hours.

Priority subscriptions are the best way to access GeForce NOW Powered by Pentanet. These upgraded subscriptions include:

  • Priority Access
    Skip the queue and game in the fast lane with Priority Access to Game Servers.
  • Increased Session Times
    Game uninterrupted with unlimited 4-hour Play Sessions — increased from the 1-hour Play Sessions available to Basic subscriptions.
  • NVIDIA RTX Technologies Enabled
    NVIDIA's RTX platform includes dedicated RT Cores for ray tracing and Tensor Cores for AI that enable groundbreaking graphical technologies at breakthrough speeds. Experience today's biggest blockbusters like never before with RTX turned On.

For a limited time, you can secure special Founders Pricing on your Priority subscription. Login to CloudGG and upgrade today to lock in your lifetime Founders Price.

GeForce NOW Powered by Pentanet allows you to stream games at up to 1080p resolution and 60 frames per second depending on the game you're playing and the quality of your internet connection.

All games on GeForce NOW have the best possible graphics settings automatically applied at startup. These settings are generated by NVIDIA to deliver the best quality and performance based on your internet speed and the visual complexity of the game you're streaming. We do not recommend changing in-game graphics settings while streaming games with GeForce NOW Powered by Pentanet as doing so will likely have negative impacts on your gameplay experience.

GeForce NOW Powered by Pentanet play sessions are limited to 1-hour for Basic subscribers and 4-hours for Priority subscribers.

A countdown timer will appear at the top of your gameplay window during the final ten minutes of your play session, giving you plenty of time to save your game and launch a new session if you would like to continue playing. If the timer reaches zero before you exit your play session, the session will end automatically and you will be required to launch a new session to continue playing your game.

If you are experiencing a technical issue within the GeForce NOW client, log in to CloudGG and head to the Community Forum to connect with other players and GeForce NOW developers. If your question hasn't already been answered in the forum, the GeForce NOW developers and our team of Community Champions are sure to be able to help.

Yes, you need to own or purchase a game from one of the supported game stores before playing it on GeForce NOW.

The service also supports over 100 of the most popular free-to-play games like League of Legends, Apex Legends and more. When live, new games will be added to the service every week too, look out for “This Week on GFN” on our socials. See all supported games here.

GeForce NOW is a BYOG - bring your own games - service. It connects to your previously purchased/owned digital PC game stores so you can stream your own library of games.

Search our Games page to find your library of games, or look for new ones including many of the latest releases and top free-to-play games. (You must already own or purchase titles to play them on GeForce NOW.)

No. All driver and games updates are automatically managed by NVIDIA.

Yes, your saved game data is stored on the GeForce NOW servers and automatically syncs with your digital store accounts. This means that your progress and achievements will be synchronised across all devices.

Please note that you must have cloud sync enabled in your digital store account settings for cloud saves to synchronise across devices.

WINDOWS PC

A 64-bit version of Windows 7, or newer, is required. Please note we do not support 32-bit versions of Windows.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60fps and 25 Mbps for 1080p at 60fps.

You'll need to use a hardwired Ethernet connection or 5GHz wireless router.

KEYBOARDS AND MICE

Most built-in or USB keyboards work fine.

We recommend a USB gaming mouse for PC and Mac.

GAMEPADS
  • SHIELD controller (wired or wireless mode)
  • Sony DualShock 4 controllers (USB wired and Bluetooth)
  • Sony PS5TM DualSenseTM(USB wired Bluetooth)
  • Logitech Gamepad F310/F510/F710
    • Note: you must change the controller to work in (Direct input mode)
    • Note: The nano-receiver must be connected to a USB port that delivers enough power, such as a powered USB hub or an iMac/MacBook USB port.
  • Microsoft Xbox 360 and Xbox One controllers (USB wired)
  • Microsoft Xbox Series X controllers (requires Windows 10 1909)
PC HARDWARE REQUIREMENTS
  • Dual core x86-64 CPU with 2.0GHz or faster
  • 4GB of system memory
  • GPU that at least supports DirectX 11

A device running on MacOS 10.11 or later is recommended. Current users of MacOS 10.10 can check out this article for more information.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60fps and 25 Mbps for 1080p at 60fps.

You'll need to use a hardwired Ethernet connection or 5GHz wireless router.

If your MacBook or notebook doesn't have an Ethernet port, you may need to use an Ethernet adapter. You may check out this article for the list of tested adapters.

KEYBOARDS AND MICE

Most built-in or USB keyboards work fine.

We recommend a USB gaming mouse for PC and Mac. Mac users should look for a dedicated gaming mouse as the Apple Magic Mouse doesn't have dedicated left/right buttons and a scroll wheel, which are usually needed for games. Logitech and Razer offer many different options.

GAMEPADS
  • Sony DualShock 4 controllers (USB wired and Bluetooth)
  • Logitech Gamepad F310/F510/F710
    • Note: you must change the controller to work in (Direct input mode)
    • Note: The nano-receiver must be connected to a USB port that delivers enough power, such as a powered USB hub or an iMac/MacBook USB port.
  • Microsoft Xbox 360 and Xbox One controllers (USB wired)
HARDWARE REQUIREMENTS

NVIDIA has tested and verified that the following Macs have sufficient video decoding performance to stream GeForce NOW.

  • iMac 20” Late 2009 and newer
  • iMac 21.5” Late 2009 and newer
  • iMac 27” Late 2012 and newer
  • MacBook 2008 and newer
  • MacBook Retina Mid 2017 and newer
  • MacBook Air 11” Early 2015 and newer
  • MacBook Air 13” Late 2008 and newer
  • MacBook Pro 13” Early 2015 and newer
  • MacBook Pro 15” Late 2008 and newer
  • MacBook Pro 17” 2009 and newer
  • Mac Pro Late 2013 and newer

An Android phone or tablet with 1GB of available memory, Android 5.0 (L) or later, and OpenGL ES3.1 support or higher.

A gamepad including:

  • SHIELD Controller (2017)
  • Razer Kishi
  • Razer Raiju Mobile
  • Razer Junglecat
  • Steelseries XL
  • Steelseries Stratus Duo
  • Sony DualShock 4 for PlayStation 4 USB wired gamepad with optional gamepad clip to attach to your phone. If you are connecting the gamepad using USB, you need to use a USB on to go (OTG) cable to connect the gamepad to the phone.
  • Xbox 360 wired gamepad with optional gamepad clip to attach to your phone. You need to use a USB on to go (OTG) cable to connect the gamepad to the phone.
  • Xbox One Bluetooth wireless gamepad with optional gamepad clip to attach to your phone

The app does have an onscreen virtual gamepad, but we do not recommend it for long term gameplay.

You must own a supported game from a digital store such as Steam, Uplay, or Epic.

CHROME BROWSER

Chrome browser 77.x or later.

KEYBOARDS AND MICE

A USB wired or Bluetooth keyboard and mouse are recommended over using a trackpad.

GAMEPADS
  • Microsoft Xbox 360 and Xbox One wired and Xbox One S Bluetooth
  • Microsoft Xbox Series X controllers
  • Sony DualShock 4 for PlayStation 4 (USB wired and Bluetooth)
  • Sony PS5TM DualSenseTM(USB wired Bluetooth)
  • Logitech Gamepad F710 (must be in DirectInput mode)
INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60fps and 25Mbps for 1080p at 60fps.

HARDWARE REQUIREMENTS

iPHONE AND iPAD

An iPhone with iOS 14.3 or later. An iPad with iPadOS 14.3 or later. You can find a list of compatible devices on Apple's website.

GAMEPADS
  • Razer Kishi. for iPhone
  • Rotor Riot Controller
  • SteelSeries Nimbus
  • Gamevice
  • Sony DualShock 4 for PlayStation 4 (USB wired and Bluetooth)
  • Microsoft Xbox One Wireless (Bluetooth) Controller
  • Microsoft Xbox One Elite Series 2 Controller
KEYBOARDS AND MICE

You can use a keyboard or mouse for navigating game menus only for typing in usernames and passwords but a gamepad is strongly recommended for gameplay. Keyboard and mouse is not recommended for gameplay due to limitations in Safari.

INTERNET REQUIREMENTS

GeForce NOW requires at least 15Mbps for 720p at 60fps and 25Mbps for 1080p at 60fps.

HARDWARE REQUIREMENTS

Chromecast with Google TV, 2021 Sony TVs, and more.

You can cancel your subscription by deleting the payment method connected to your subscription, or by following the prompts in the My Subscription tab of the CloudGG portal.

Any amount paid in advance for a subscription period is not refunded upon subscription cancellation. Your subscription will remain active until it is due for renewal, at which point it will be cancelled. During this period, you will still be able to access GeForce NOW Powered by Pentanet.

As specified in the GeForce NOW Powered by Pentanet Terms of Use, paid subscriptions to GeForce NOW Powered by Pentanet are non-refundable.

We suggest that CloudGG users who are concerned about the quality of their internet should take advantage of the free Basic subscription and trial GeForce NOW Powered by Pentanet on their network before upgrading to a Priority subscription.

An internet connection and physical hardware is required to use GeForce NOW Powered by Pentanet and it is the responsibility of subscribers to ensure that their devices and network meet the minimum system and connectivity requirements to use the service. An internet connection of at least 15Mbps is recommended for streaming 720p resolution gameplay at 60 frames per second, and at least 25Mbps for streaming 1080p resolution gameplay at 60 frames per second.

A Credit Card is required to purchase a GeForce NOW Powered by Pentanet subscription. We accept most major credit cards available in Australia, including American Express, but some payment types will incur additional fees or surcharges as outlined below:

  • each transaction using a domestic American Express card will incur a card fee of $0.10 and a card surcharge of 1.75% of the transaction amount.
  • each international card transaction will be processed in AUD and will incur:
    • a card fee of $0.30;
    • card surcharge of 1.75% of the transaction amount; and
    • a foreign conversion fee of 2.00% of the transaction amount.

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